Membership and Cancellation

Effective November 3, 2026

1. What you get

A channel membership unlocks the members-only episodes of every series by one creator on Underground TV (UGTV). Each creator has one channel. For example, joining Rain Alexander's channel (Channel 1) unlocks the members-only episodes of every series by Rain Alexander, and nothing on other channels.

Each series page shows which episodes are free. Today, episodes 1 to 3 of every series are free for everyone.

You can join more than one channel. Each channel is its own membership at $9.99 per week, with its own charge and its own Cancel button.

2. Who you are buying from

UGTV is run by Ghetto Media Group LLC, a New Mexico limited liability company (LLC), 1209 Mountain Road Place Northeast, Suite N, Albuquerque, New Mexico 87110. Charges are processed by Stripe. Charges show on your card statement as UGTV.TV.

3. How billing works

• Each channel you join is billed separately, on the weekday you joined it.
• Your first $9.99 charge for a channel happens when you join it.
• After that, you are charged $9.99 for that channel every 7 days until you cancel it.
• For example, if you join two channels, you pay $9.99 per week for each one, $19.98 per week in total, in two separate charges.
• Stripe emails you a receipt for each charge. Your Account page lists each channel you joined. In a new browser, sign in first (section 4).

4. Signing in on your devices

The browser you join in remembers each channel you join there. To watch somewhere else, sign in there. Signing in brings back every channel you joined with that email address.

Until email sign-in opens: we are still switching on the emails that carry sign-in codes. Until then, the sign-in page says "Email sign-in opens soon," and each membership works only in the browser where you joined that channel, so keep watching there. You can cancel or update your card from any browser without signing in (section 5, Options 2 and 3). Lost access in that browser? Email ghettomediagroup@proton.me from the email you used at checkout and we will help. The steps below work once sign-in opens.

To sign in on a new phone, tablet, computer or browser:

1. Go to ugtv.tv/signin, or tap Sign in at the top of any page.
2. Enter the email address you used at checkout.
3. We email you a 6-digit code and a sign-in link from noreply@ugtv.tv. Type the code on the sign-in page, or open the link and tap Finish signing in.

Good to know:

• The code works for 10 minutes and the link for 15 minutes. Each one works once.
• No email after a few minutes? Check your spam or junk folder, and make sure you typed the email you used at checkout. For your privacy, the sign-in page looks the same whether or not an email has a membership.
• If you joined different channels with different email addresses, sign in once with each email address.
• There is no limit on how many of your own devices you sign in on. If we ever add a limit, we will email you 14 to 30 days before it starts.
• Inside Instagram, Facebook or another app's built-in browser, you can sign in by typing the code. That app remembers your sign-in separately from your phone's main browser.
• Private or incognito windows forget your sign-in when they close. Just sign in again next time.
• If you clear your cookies, or do not visit UGTV in a browser for about 400 days (about 13 months), that browser may forget your memberships. They are still active and still renew until you cancel them. Sign in again to keep watching.
• If a weekly payment for a channel is being retried, you can still sign in, but that channel's members-only episodes stay locked until the payment goes through. Your other channels keep working.
• If we gave you free access, sign in with the email address we gave the access to.
• Memberships changed on November 3, 2026. If a browser remembered a membership from before then, it asks you to sign in again once.
• Cannot get into the email you joined with? Email us at ghettomediagroup@proton.me. We will help you sign in, or cancel your memberships if you prefer.

To sign out: open your Account page and tap Sign out on this device. Signing out removes all of your memberships from that browser only. It does not cancel any membership or stop charges. Until email sign-in opens, the Account page does not offer Sign out, so a browser never loses a membership it could not get back.

5. How to cancel

You can cancel anytime. You do not need to give a reason or call anyone. Each channel is canceled on its own. Canceling one channel does not cancel your other channels.

Option 1: Online, on your Account page (fastest).

1. Open your Account page: tap Account at the top of any page on ugtv.tv. It lists each membership with its own Cancel membership button, and each button cancels that channel only.
2. Stripe's secure page opens with the cancellation of that channel ready. Confirm it.
3. You will see a confirmation on screen.

Not signed in on this device? Open your Account page in the browser where you joined, or sign in first (see section 4, once email sign-in opens), or use Option 2 or Option 3, which do not need a sign-in. To update your card instead of canceling, open your Account page and tap Manage payment next to that channel.

Option 2: By email. Tap ghettomediagroup@proton.me to open a ready-made cancellation email, then send it.

• If you send it as it is, we cancel all of your memberships. To cancel one channel only, replace "all of my memberships" with the creator's name or the channel number, for example "Rain Alexander" or "Channel 1."
• If you send it from the email address you used at checkout, you do not need to add anything else. If you send it from a different address, add the email you used at checkout.
• We will process it within 1 business day and confirm by email, naming each channel we canceled.
• Your cancellation counts from the moment your email arrives. If a weekly charge for a channel you asked to cancel goes through after that, we will refund it.

Option 3: From any device, without signing in. Go to Stripe's membership login page and enter the email you used at checkout. Stripe emails you a link to a page where you can cancel or update your card. If you joined more than one channel, Stripe's page may show only one of them. Use Option 1 or Option 2 for the others.

What happens when you cancel a channel:

• There are no more charges for that channel.
• You keep access to that channel until the end of the week you already paid for.
• After that, that channel's members-only episodes lock. Free episodes stay free.
• Your other channels are not affected.

6. Refunds

Refunds work the same way for each membership:

• We do not give refunds or credits for partial weeks, except where the law requires it.
• If we charged you by mistake, or charged you for a channel after you canceled it, we will refund that charge.
• If you joined the same channel twice by mistake, for example on two devices, email us. We will cancel the extra membership and refund its charges.
• We may also give refunds in other cases at our discretion.
• If you have a billing problem, please email us before disputing a charge with your bank. We can usually fix it faster.

7. Price changes

If we change the price of a channel membership, we will email you 14 to 30 days before the new price takes effect. The email will give the new price and tell you how to cancel. If you do not want to pay the new price, cancel before the change.

If you are charged the new price and cancel within 14 days after that first new-price charge, we will refund the unused days of your current paid week.

If we change other important membership terms, we will email you 14 to 30 days before the change takes effect, with how to cancel.

8. If a payment fails

Each membership is charged on its own, so a failed payment affects only that channel. If a weekly payment for a channel does not go through, Stripe may try again, and that channel's members-only episodes may lock until payment goes through. Your other channels keep working. If payment cannot be collected, that membership ends and you are not charged again for it.

9. Please do not record

Recording, screenshotting, downloading, re-uploading or sharing members-only episodes is not allowed. Each members-only episode shows a member code so leaks can be traced. Breaking this rule can end your memberships without a refund and may lead to takedown notices or legal action by the content owner. See our Terms of Use.

10. Questions

Email ghettomediagroup@proton.me. Full terms: Terms of Use and Privacy Policy.